FAQ

Measure the chest first, then check back length and neck circumference against the size guide and measurement instructions for that item. Weight is a reference only; fabrics and cuts vary. If you need help, send us the product name and your pet’s chest, back and neck measurements.

Check the size chart attached to each product instead of relying on a previous purchase or another brand’s sizing. Clothing, harnesses, collars and accessories may require different measurements.

Applicable clothing pages show four indicators: stretch, thickness, fit and length. Each uses a four-level scale to help you compare how an item wears. Use them alongside that product’s size chart, description and photos.

Follow the item’s care label and any instructions on its product page. Fabrics and details such as lace or bows may need different care. If instructions are missing, contact us before cleaning rather than assuming every style is machine washable.

Our currently published shipping coverage is the United States. Check address availability at checkout. For other destinations, contact us before ordering. See our shipping policy for details.

Unless stated otherwise on the website, orders are processed within 3 business days, excluding holidays. Orders placed after midday, on weekends or on holidays may begin processing the next business day. Available services and estimated delivery times appear at checkout. Transit time starts after dispatch; estimates are not guaranteed arrival dates.

Checkout calculates shipping from the destination, order weight and chosen service. Eligible orders may qualify for a standard-shipping offer. Review the shipping charge and applicable conditions shown at checkout.

If the selected shipping service includes tracking, we email the tracking number and link after dispatch. Check your spam folder too. Carrier records may take time to update after the notification. Contact us for help with prolonged gaps, missing parcels or delays.

Contact us promptly with your order number. Under our current policy, you may request cancellation or removal of items within 24 hours of placing the order; approval depends on the order status and applicable terms. Address changes need confirmation before dispatch. We cannot change a parcel once it is in transit.

Eligibility depends on the item. For eligible items, request a return within 15 days after the last item in your order is delivered. Contact us first and, once approved, follow the return instructions and arrange the return shipment. Items must be unworn and unused, with tags and original packaging, or meet any item-specific requirements. Do not send items back without requesting a return. See the returns policy for full conditions.

Before returning anything, contact us with your order number, product name and preferred size. We will explain the available options under the current returns policy and the item’s circumstances. Confirm availability and any related costs before sending the item back.

Inspect your order when it arrives. If an item is incorrect, damaged or defective, contact us immediately with your order number. Clear photos of the item and packaging can help us review the issue and follow up.

After receiving and inspecting the return, we will let you know whether the refund is approved. Approved refunds are normally initiated to the original payment method unless otherwise stated. Your bank or payment provider may need additional processing time. Contact us if it has not appeared after a reasonable period.

Use the product’s photos, option selectors and expandable description. For clothing, check the wearing index and size guide where available. Chinese-Inspired and Lolita are style collections; refer to the specific product page for its details, color, price and available options.

Send your question through Contact us or email yepnia@icloud.com. Include your order number for order questions, or the product name and your pet’s measurements for sizing help.